• Serve as a key finance contact for parents regarding debit note, fee statements, invoices, payments, refunds, and account enquiries.

• Respond to parent queries in a professional, courteous, and timely manner.

• Work collaboratively with Admissions, Student Services, and Campus Operations teams to ensure accurate student billing and collection information.

• Prepare and issue tuition fee debit notes and other student-related charges in accordance with school policies and fee schedules.

• Maintain accurate student and parent account records within the school's finance systems.

• Ensure all billing adjustments, discounts, scholarships, deposits, and credit notes are processed accurately and on a timely basis.

• Reconcile student enrolment information with billing records and investigate discrepancies.

• Monitor outstanding parent balances and ensure timely collection of school fees.

• Follow up with parents regarding overdue accounts through professional and customer-focused communication.

• Prepare aged receivable reports and recommend collection actions when required.

• Escalate high-risk or long-outstanding accounts to the Chief Accountant.

• Record and apply receipts received through bank transfers, online payment platforms, card payments, and other approved payment methods.

• Reconcile daily collections with bank statements and payment gateway reports.

• Investigate and resolve unidentified receipts and payment discrepancies promptly.

• Support month-end and year-end receivable reconciliations.

• Issue VAT invoices in accordance with Vietnamese regulations and company requirements.

• Assist with audits and provide supporting schedules when required.

• Prepare regular reports on daily collections, outstanding balances, and receivable performance.

• Identify opportunities to improve billing accuracy, collection processes, and parent payment experience.

• Support finance projects, system enhancements, and implementation of digital payment solutions.

• Perform other duties assigned by the Chief Accountant/DCA/GA

Working hour: from Monday to Friday, from 8:00 am to 5:00 pm

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.

• Minimum 2-3 years of Accounts Receivable experience.

• Experience in education, service industries, or customer-facing finance roles is advantageous.

• Experience managing high-volume customer accounts and collections is preferred.

• Strong attention to detail and accuracy.

• xcellent organisational and time management skills.

• Customer-focused mindset with strong interpersonal skills.

• Strong written and verbal communication skills in English.

• Ability to handle sensitive parent communications professionally.

• Ability to work independently and collaboratively within a team.