Toàn thời gian
Business Analyst (Customer Care Center)
Đăng ngày 04/09/2026 bởi Phu Hung Securities Corporation
Phường Tân Mỹ,Thành phố Hồ Chí Minh
Hết hạn trong 21 ngày
Mô tả công việc
- Analyze customer care operational data (CRM, tickets, surveys, campaigns) to identify bottlenecks, root causes, and improvement opportunities.
- Contribute to customer care digitalization initiatives, including CRM enhancement, workflow automation, and AI-based solutions (e.g. chatbot, AI agent).
- Execute and continuously optimize multi-channel customer care operations (Hotline, Email, Chat, App) in compliance with SLAs and service quality standards.
- Work with project managers, web developers, and data teams to translate business needs into clear requirements.
- Prepare reports, proposals, and presentation materials to support projects and requests from direct managers and/or senior management.
- Perform other tasks as assigned by the direct manager.
Yêu cầu công việc
- Bachelor’s degree in Information Technology, Computer Science, or related fields.
- At least 3 years of experience in Business Analyst or other related roles.
- Proficiency in data analysis tools (e.g. SQL, Python) and familiarity with visualization tools (e.g., Power BI).
- Good English is a must.
- Knowledge or hands-on experience with customer care technologies such as CRM systems, workflow automation tools (e.g. n8n), and AI-based solutions (chatbot, AI agent, LLM) is preferred.
- Experience participating in automation or digital transformation projects related to customer service is preferred.
- Strong logical thinking and data analysis skills; ability to interpret data and translate insights into actionable solutions.
- Good communication and problem-solving skills, with the ability to collaborate effectively across functions.
Phúc lợi dành cho bạn
Thưởng
Cơ hội du lịch
Đào tạo
Chăm sóc sức khỏe
Laptop
Nghỉ phép có lương
Xe đưa đón
Phu Hung Securities Corporation
- Company size: 100-499
- Location: Xã Tân Mỹ,Thành phố Hồ Chí Minh
Từ khoá
VIỆC LÀM THEO KHU VỰC
Xem thêm →
1,896+
Công việc
8.360+
Hồ sơ
100+
Doanh nghiệp
