Job Description Summary:The Customer Service Coordinator needs to support the Customer Service Manager with spare parts service sales, technical hotline support and planning. • Job title: Customer Service Coordinator • Position type: Full time • Department: Customer Service • Location: Ho Chi Minh City, Vietnam • Reporting line: Customer Service Manager Key Responsibilities: Service Spare parts • Managing Quote Order (Spare parts) • Get spare part inquiry from Sales, Customer's and/ or Service Technician • Prepare related quotations coming out of spare part and service inquiries • Manage spare part and service orders Technical Hotline • Be the main focal point for the BD technical hotline • Perform a follow up call with customer after support had been given or service call had been deployed • Offer spare parts/ service packages where necessary Customer service planning • Support the Customer Service manager on planning related tasks

Requirements Mandatory • Bachelor in Mechanical Engineering with min. 3 years' experience • Able to interpret and implement contracts with assistance • Able to define and schedule work packages and tasks in their area of responsibility • Strong understanding and technical ability • Good phone etiquette • Problem solving techniques Desirable • English level: Business (Written Verbal) • Resourceful, flexible able to work under pressure • Planning, organizing, and coordinating skills in an international environment • Proven ability to build relationships with clients, suppliers, and contractors Knowledge, Skills, and Abilities • Basic interpersonal and teamwork skills • Customer focus • Basic problem-solving skills • Ability to work in a matrix organization • Good written and oral communication skills • Industry and basic business knowledge • Ability to effectively communicate with stakeholders in the agricultural/farm industry from different hierarchy levels • Experience in providing direct support to end-users either in customer service/field engineering or corporate help desk • CRM Key Relationship Internal • Regional Customer service team • Sales supporting team (drawing, quotation, logistic...) in Malaysia, Philippines, China, Thailand and Germany • Local team of different functions: sales support, sales, logistic, finance, HR... • Managing Director External • Technical departments of Clients • Management of clients • Third parties and Contractors Other Function • To carry out any other duties as and when instructed by the Management