• Provide technical service support to customers via telephone, onsite visits, and other communication channels.

• Diagnose, troubleshoot, and resolve electrical and electronic issues related to:

• Frequency inverters.

• Controllers.

• 3-phase asynchronous motors.

• Synchronous motors.

• Perform onsite and remote technical support activities.

• Repair and maintain inverters, controllers, motors, and related electronic equipment within the workshop.

• Identify technical problems and document solutions for future reference and continuous improvement.

• Ensure high levels of customer satisfaction through timely and effective support.

• Coordinate with internal departments to ensure prompt resolution of customer issues.

• Maintain clear and professional communication with customers and team members.

• Stay updated with the latest technologies and advancements in automation, electronics, and drive systems.

• Comply with company policies, safety procedures, and quality standards during all service activities.

• Diploma, college degree or higher qualification in Mechatronics, Electrical Engineering, Automation Control Engineering, or related field.

• Minimum 2–3 years of onsite service experience in the automation industry.

• Good knowledge of:

• Frequency inverters.

• Servo motors.

• Gear motors.

• Industrial automation applications.

• Experience in repairing electronic circuit boards is an advantage.

• Knowledge of PLC systems is preferred.

• Strong analytical and troubleshooting skills with a willingness to learn.

• Ability to work independently and travel regionally when required.

• Proficient in Microsoft Office applications.

• Good command of written and spoken English.