• Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.

• Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.

• Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.

• Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.

• Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).

• Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.

• Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.

• Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.

• Manage departmental planning, budgeting, resource allocation, and project execution.

• Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.

• Coach, develop, and lead team members to build a high-performing quality organization.

• Education - Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.

• Experience - Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.

• At least 3 years of people management or team leadership experience.

• Experience in the automotive OEM industry or managing dealer networks is highly preferred.

• Technical Skills - Quality Management Systems.

• Operational Audit & Compliance.

• Investigation & Fraud Detection.

• Root Cause Analysis (RCA).

• Corrective & Preventive Action (CAPA).

• Risk Management & Internal Control.

• Data Analytics, Power BI, Advanced Excel.

• Project & Stakeholder Management.

• Leadership Competencies - Strategic thinking.

• Decision-making and problem-solving.

• Leadership and coaching.

• Cross-functional collaboration.

• Change management.

• Strong communication and influencing skills.

• Languages - Business-level English.

• Preferred Qualifications - ISO 9001 Lead/Internal Auditor.

• IATF 16949 Auditor.

• Lean Six Sigma Green Belt / Black Belt.

• Certified Quality Engineer (CQE).

• Certified Internal Auditor (CIA).