- Be the quality focal point for customer-related technical and non-technical issues, including complaints, feedback, qualifications, and management requirements.

- Manage customer quality data, including non-conformance systems, databases, and follow-up actions.

- Lead root-cause analysis and problem solving using structured methods such as 8D, and drive effective corrective and preventive actions (CAPA).

- Work closely with cross-functional teams to resolve customer issues and prevent recurrence.

- Monitor customer quality performance and lead improvement activities.

- Support customer audits and training, including quality and regulatory requirements.

- Ensure compliance with customer and applicable regulatory requirements.

- Bachelor’s degree or above in Electronics, Electrical, Mechanical, Mechatronics, or related engineering fields.

- 2+ years of experience in a relevant quality/customer quality role.

- Strong English communication skills.

- Experience with Six Sigma / Lean Six Sigma.

- Good knowledge ISO quality systems and quality control principles.

- Experience in 8D, root-cause analysis, and problem-solving tools.

- Strong communication skills with the ability to work effectively with customers and cross-functional teams.

- Experience with IQC, PQC, OQC, or related quality processes.

- Willingness to travel for customer visits and business trips.

- Proactive, responsible, and results-oriented mindset.