- Work closely with the business users to understand business needs and is a major contributor to the requirements specification deliverable, writes the business and functional requirements.

- Coordinate with solutions vendors, developers, designers, and testers to develop digital solutions answering business requirement.

- Create and monitor user stories with system development team.

- Coordinate with stakeholders to determine development approaches, scope, and expected timeline of projects / releases.

- Conduct interviews with clients and related departments to identify opportunities to optimize user experience and efficiency of business operations.

- Write documents on business process, system features and specifications to share among multiple development teams.

- Support end users on system usage.

- Maintain the close relationship with both internal and external users, suppliers to ensure the value created through the utility and warranty of services assigned.

- Support and coordinate Departments to achieve Company objectives.

- Other tasks assigned by Supervisor.

- Bachelor’s degree in Information Technology, Computer Science or equivalent.

- Four-years college diploma or university degree in computer systems design or computer science.

- A minimum of 3-5 years’ experience in business analysis, and minimum 1 year in managing internal projects.

- Experience in Agile way of work is a plus.

- Concrete knowledge in various administration processes and internal operations such as HR, CRM, Accounting…

- Proficient in using diagram software.

- Familiar with work collaboration tools, such as JIRA, Confluence.

- Experience in using Excel VBA and SQL is a plus.

- Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.

- Highly self-motivated and directed.

- Keen attention to detail.

- Proven analytical, evaluative, and problem-solving abilities.

- Able to prioritize and execute tasks in a high-pressure environment.

- Experience working in a team-oriented, collaborative environment.