Our strategic partner is seeking a Quality Manager Cashew to manage quality and food safety systems, quality control, supplier quality, audits, and team development. The role reports to the Profit Centre Head of Cashew Vietnam.

Job Responsibilities

Quality Management System (QMS) & Food Safety System:

• Develop and continually improve the Quality & Food Safety Management System in line with BRCGS, HACCP, GMP, customer requirements, and company standards.
• Keep all quality and food safety procedures, SOPs, specifications, forms, and records current and properly maintained.
• Monitor adherence to food safety programs covering allergen control, traceability, pest control, sanitation, and mock recall.

Quality Control Operations:

• Oversee quality inspections of incoming materials, in-process products, packaging, and finished goods.
• Review quality records, inspection results, and production documentation.
• Work with Production, Warehouse, Planning, and relevant departments to resolve quality issues.
• Track non-conforming materials and products and ensure corrective actions are taken promptly.

Incoming Material & Supplier Quality Management:

• Review documentation for incoming materials, including COA and specifications.
• Supervise incoming material sampling and inspection activities.
• Manage supplier quality performance and contribute to supplier evaluations.
• Follow up on supplier corrective actions addressing quality and food safety issues.

Audit, Compliance & CAPA:

• Coordinate and lead internal, customer, and certification audits.
• Ensure audit readiness and prepare the necessary documentation.
• Perform root cause analysis (RCA) and corrective and preventive actions (CAPA).
• Track the effectiveness and closure of audit findings and corrective actions.

Customer Complaint & Quality Improvement:

• Investigate internal quality issues and customer complaints.
• Coordinate with cross-functional teams to determine root causes and implement solutions.
• Produce quality reports, trend analyses, and recommendations for improvement.
• Lead continuous improvement initiatives to strengthen product quality and food safety.

Documentation & Customer Support:

• Provide and prepare technical documentation for new customer onboarding and customer requests.
• Maintain proper control and retention of food safety and quality records.
• Support the completion of customer questionnaires, specifications, and compliance documentation.

Team Management & Training:

• Assign, supervise, and monitor the daily activities of QC/QFS staff.
• Deliver training on GMP, HACCP, Food Safety, Quality Standards, SOPs, and company requirements.
• Build team competency and support improvements in employee performance.
• Track department KPIs and drive the achievement of quality objectives.

Reporting:

• Produce periodic quality and food safety reports for management review.
• Analyze quality performance indicators and propose improvement actions.
• Promptly report critical quality and food safety issues to management.

• Bachelor’s Degree in Food Technology, Food Science, or Biotechnology.
• At least 5 years of experience within food manufacturing in QA/QC or Food Safety.
• Experience as a supervisor or team leader is preferred.
• Good understanding of Food Safety Management Systems, HACCP, GMP, and BRCGS.
• Knowledge of internal auditing, Root Cause Analysis (RCA), and CAPA.
• Familiarity with customer complaint handling and supplier management.
• Skills in leadership and team management.
• Proficient in Microsoft Office applications.
• Good skills in English communication and writing.