Mô tả công việc
Our strategic partner is a leading multinational nutritional and health care company operating in over 160 countries worldwide.
Location: Ho Chi Minh City, Vietnam
Job Responsibilities
- Design and execute the operational workflow and Target Operating Model.
- Partner with IT staff and external suppliers to identify and deploy the most suitable technical tools for business needs.
- Regularly review campaign tactics to identify patterns, gaps, and areas for improvement. Continuously monitor performance across all CRM initiatives.
- Offer strategic advice to increase New User acquisition and overall brand sales.
- Assist in high-level campaign planning. Coordinate with Operations and Analytics managers to define success metrics, resource needs, system requirements, and full project roadmaps.
- Act as the primary point of contact for Brand teams regarding program launch, daily execution, and performance reporting.
- Oversee daily operations, including supervising campaign rollout and immediately resolving any operational roadblocks.
- Draft and maintain up-to-date documentation for internal CRM procedures.
- Organize regular progress meetings and distribute action items to the team.
- Manage and troubleshoot any issues related to campaign operations.
Yêu cầu công việc
- 5 to 8 years in CRM, specifically covering platform architecture and customer lifecycle management.
- Solid track record in managing projects and coordinating with various stakeholders.
- Degree in Marketing, Finance, Project Management, General Business, or a similar field.
- Six Sigma and Salesforce certifications are advantageous.
- Proven ability to create strategies for acquiring, winning back, and retaining customers.
- Strong verbal and written skills. Must be comfortable presenting to both entry-level staff and senior executives, adjusting the style as needed to foster collaboration.
- Capable of solving issues using logic and data analysis.
- Skilled in simplifying complicated issues into actionable steps.
- Experience working within large organizational structures and establishing cooperation across different departments.
- Familiarity with current industry tech, with the ability to recommend suitable platforms to the business.
- Competent in business planning, market testing, and reporting protocols.
- Able to handle multiple priorities simultaneously under strict time constraints in a fast-moving setting.
- Strong organization, analytical mindset, and reporting capabilities.
- Strong interpersonal abilities, problem-solving nature, and effective time management.
- Fluency in English is required.
- Technical Skills: Proficiency in MS Office, SQL, Visio, MS Project, and Six Sigma methodologies.
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